Privacy notice

This notice explains how Arkiden Technologies (“we”, “us”) handles personal data when you visit this website or contact us. It does not cover data processed within projects we build for clients, which is covered by our agreements with those clients.

Who we are

Arkiden Technologies is the controller of the personal data described here. Contact: info@arkiden.com.

What we collect

• Project enquiry form: your name, email address, organisation if given, what you need, your project description, and timing and budget if given.
• Email: anything you choose to send us.
• Hosting logs: our hosting provider processes technical information such as IP addresses and pages requested in order to deliver the site and keep it secure.

This website does not use advertising or third-party trackers. If you consent, we use our own first-party analytics, which records pages viewed, time on page, scroll depth, click positions, referrer, device type and screen size against a random identifier. It does not record what you type into forms or store your IP address, and the data is deleted after 13 months. See the cookie notice.

How the enquiry form works

When you send the enquiry form, your details are stored securely by our website host and emailed to info@arkiden.com so we can reply. Information you send by email is processed through our business email service.

Why we use it

• To reply to your enquiry and discuss a possible project. Our lawful basis is legitimate interests, or steps taken at your request before entering into a contract.
• To keep the website secure. Our lawful basis is legitimate interests.
• To understand how the website is used, through optional first-party analytics. Our lawful basis is your consent, which you can withdraw at any time in cookie settings.

Sharing and transfers

We do not sell personal data. We share it only with providers who help us run the website and email, under terms that require them to protect it. Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep it

We keep enquiries for as long as needed to handle them and any resulting relationship, and then for up to two years unless a longer period is needed for legal reasons.

Your rights

You can ask to access, correct or erase your data, to restrict or object to its use, and to data portability. Email info@arkiden.com. You can also complain to the Information Commissioner’s Office at ico.org.uk.