Your company’s methods, real experiences and tricks of the trade. Shared with your people. Kept within your business.
Knowledge Base
What is Notrien?
A private home for the knowledge that makes your company work: documented procedures, hard-won experience, real situations and the tricks of the trade that never make it into a textbook.
The challenge
A company’s most useful knowledge is often scattered across people, messages and memory. Much of it cannot be found in a textbook.
The approach
Your people capture their own methods and real situations, including how they were handled and what was learned. Reviewed knowledge stays available to authorised colleagues.
Illustrative interface
Shared knowledge
Organise articles, procedures and team guidance.
Version history
Keep track of changes and review dates.
Controlled access
Give people access to the information they need.
Service context
Connect knowledge with clients, sites, assets and services.
A simple way to keep knowledge current
Organise the knowledge
Publish to the right people
Find guidance in context
Review and maintain
Less administration. More useful time.
Forms prepared. Work moved forward.
Automation is part of the full Notrien specification, from the first record to the next action. These workflows include planned capabilities; release availability is confirmed before ordering.
01Experience captured
02Owner reviews the guidance
03Relevant teams receive the update
The right forms for the work
Knowledge capture forms, real-situation and lessons-learned records, troubleshooting guides, standard operating procedures, handover documents, review checklists and policy acknowledgements.
Generated from your approved templates, pre-filled from the record, sent for completion or signature, and stored with the work they belong to.
What runs automatically
A submitted situation or practical tip is classified, checked for missing details and routed to the appropriate knowledge owner.
Approved material becomes searchable for authorised colleagues; related cases and current procedures are suggested with source links.
Review dates and changed guidance trigger owner reminders, acknowledgements and linked Menterel training updates.
Unanswered searches, outdated articles and repeated questions generate a prioritised improvement list for the company.
How you stay in control
Publishing and external sharing follow company permissions and approval. Suggested answers retain their sources; confidential methods remain within authorised access.
Choose the triggers, rules and approval points. Track actions, pause workflows and resolve exceptions without losing the history. Forms and automated steps are configured for your organisation, sector and location.
The complete scope
What Notrien covers.
Explore the modules and workflows in the full product specification. This includes planned capabilities; current release availability and supported connections are confirmed with you before an order.
01
Private company knowledge
+
Store company methods, specialist techniques, practical tips and internal playbooks in one shared library.
Organise knowledge by team, role, service, client, site or topic.
Keep internal know-how inside the company with permissions controlling who can read, change or share it.
02
Real situations library
+
Capture situations as they happen, with the background, problem and people or roles involved.
Record the action taken, why it was chosen, the outcome and supporting evidence.
Keep lessons learned, what worked, what failed and what the team would do differently next time.
03
Find a relevant past example
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Search previous situations by symptoms, context, equipment, service or outcome.
Show the original case and related procedures so an answer can be checked.
Distinguish a useful precedent from an approved instruction; situations can have important differences.
04
Procedures & playbooks
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Write structured guides with steps, checklists, images, video and attachments.
Use templates for repeatable work, troubleshooting, handovers and common questions.
Link each procedure to the real examples that explain why it matters.
05
Capture experienced staff’s know-how
+
Collect quick notes, walkthroughs and explanations while the knowledge is still available.
Assign someone to review an informal contribution before it becomes company guidance.
Use handover prompts to retain tips, exceptions and lessons when a person changes role or leaves.
06
Search & sourced answers
+
Search across authorised articles, attachments and approved case records.
Provide suggested answers with links to the source and its review date.
Respect the reader’s permissions and flag missing or outdated guidance for an owner to review.
07
Ownership & version history
+
Give each guide an owner, approver and next review date.
Compare versions, record the reason for changes and retain previous editions.
Separate drafts, published guidance and archived material.
08
Company-wide learning
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Share relevant updates with teams and record acknowledgements.
Let staff ask questions, suggest improvements and flag unhelpful answers.
Turn approved knowledge and cases into linked Menterel learning assignments.
09
Confidentiality & controlled sharing
+
Use company-only access, role permissions and restricted collections for sensitive methods.
Redact personal or confidential details before wider publication inside the business.
Require deliberate approval for any external sharing and retain an access and change history.
10
Knowledge health
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Identify missing answers, unanswered searches and guidance approaching review.
See ownership gaps and duplicated or conflicting instructions.
Export selected knowledge and preserve links between procedures, cases and evidence.
11
Automatic forms & document generation
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Generate the required document pack for the agreed workflow from configurable, business-approved templates: knowledge capture forms, real-situation and lessons-learned records, troubleshooting guides, standard operating procedures, handover documents, review checklists and policy acknowledgements.
Pre-fill known information, use conditional questions, request missing details and create branded documents without retyping records.
Collect signatures or acknowledgements where appropriate, issue reminders and keep the exact signed version with its related record, permissions and retention settings.
Let your team add or adapt templates as requirements change, with review and version control before a revised form is issued.
12
Connected workflow automation
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A submitted situation or practical tip is classified, checked for missing details and routed to the appropriate knowledge owner.
Approved material becomes searchable for authorised colleagues; related cases and current procedures are suggested with source links.
Review dates and changed guidance trigger owner reminders, acknowledgements and linked Menterel training updates.
Unanswered searches, outdated articles and repeated questions generate a prioritised improvement list for the company.
13
Automation controls & review
+
Configure triggers, conditions, schedules, owners and approval steps; test the workflow before enabling it.
See every automated action, its source and outcome. Failed jobs, missing information and uncertain suggestions enter a visible exception queue with a responsible owner.
Pause or override a workflow with a reason; retry safely without creating duplicate records, repeated messages or duplicate charges.
Publishing and external sharing follow company permissions and approval. Suggested answers retain their sources; confidential methods remain within authorised access.
In practice
Where it makes a difference.
Example workflows showing how the product is intended to support everyday work.
01
An unfamiliar problem
Find a similar past situation, read how it was handled and check the current approved procedure before acting.
02
An experienced colleague leaves
Capture their practical methods and exceptions so the next person can build on that experience.
03
A better way is discovered
Document the result, have it reviewed and update the company playbook with the reason for the change.
What we are building towards
Company knowledge goes beyond what a textbook can teach.
Real outcomes make procedures easier to understand and improve.
Your tricks of the trade stay under your company’s control.
Your setup
Shaped around the way you work.
Configuration is agreed with you. Bespoke development, migrations and external services are scoped and priced separately where needed.
Make it fit your business
Configurable fields, sector-specific forms, document templates, workflow rules and terminology appropriate to the product.
Give people the right access
Role-based permissions, protected company boundaries and deliberate sharing controls.
Keep a useful history
Dated changes, approvals and source records so important actions can be reviewed.
Bring your information with you
Agreed import templates, migration checks and a practical data-export route.
Connect the right systems
Confirmed integrations with visible sync status, error handling and ownership.
Keep improving after launch
An agreed hosting, maintenance and support arrangement, regular check-ins and a prioritised improvement list.
Automate the routine
Event-driven tasks, document generation, reminders and reporting, with approval gates, activity logs and clear exceptions.
Control your forms
Your approved templates, conditional fields, pre-filled records, signatures, document versions and retention settings. Template coverage is agreed for your sector and location.
Connections, coverage and rollout
The intended connection to Menterel turns approved knowledge into training. External document stores, search assistance and migration are scoped with explicit access controls; no public sharing is assumed.
The Arkiden Experience
Try it. Shape it. Keep improving it.
We agree the priority workflow with you, give you a demo to explore and use your feedback to refine the result. Hosting, maintenance, regular check-ins and ongoing development can continue under an agreed support plan.
