Keep the website or application working for your business after the build is complete. We bring hosting, maintenance, practical support and ongoing improvements into a clear continuing arrangement.
We agree the scope around your business, then create and refine it with you.
01
Prepare the live environment
We configure the agreed hosting, domain and encrypted connections, check essential journeys and prepare the release. Access and account ownership are documented with the handover.
02
Keep the system maintained
Updates and changes are reviewed against the application, with important user journeys checked before release. Dependency maintenance and access reviews are included according to the support scope.
03
Agree recovery arrangements
Backups, retention, restore procedures and recovery responsibilities are selected for the data and service. Recovery checks are planned as part of the agreed operating arrangements.
04
Provide a clear support route
You know how to raise an issue, who is responsible and how it will be prioritised. Support hours, response targets and escalation arrangements are stated in the plan.
05
Check in with your team
Regular conversations help us understand what is working, what takes too long and what has changed. We turn that feedback into a prioritised list of practical improvements.
06
Release changes with care
Content, design and feature improvements are prepared for review before release. We agree additions, costs and timing, and retain a route back to the previous release where appropriate.
A continuing service
Know what is covered. Know who to contact.
We agree a care plan around the systems you use and the support your team needs, with regular conversations to keep it useful.
01 / Look after
Hosting and upkeep
Agreed hosting, updates, recovery arrangements and checks of the important user journeys.
02 / Stay in touch
Support and check-ins
A clear contact route, defined response expectations and scheduled reviews of how the system is working.
03 / Keep improving
Changes and new content
Website updates, fresh campaign artwork and software improvements, scoped and reviewed with you before release.
For website and software builds, we target a first demo within 2–3 days of agreeing the brief and receiving the essentials. The full build follows an agreed scope and timetable.
01
Review the system and agree responsibilities
02
Configure hosting and recovery arrangements
03
Support the team and review usage
04
Preview and release agreed improvements
What you leave with
A written care plan covering the systems we manage, support arrangements, update and recovery responsibilities, regular reviews and how further development is agreed.
The Arkiden Experience
One team, from the first idea to what comes next.
Shape the visuals, try an early demo and refine the details with us. We work with businesses in the UK and internationally, with hosting, maintenance and regular check-ins available after launch.
